MONITOR:
there was single bright spot in the screen there was horizontal line in the screen there was vertical line the screen poor focus
too bright to control too dim to control
panel controls can't adjust display shrink vertical display shrink overall display shrink horizontal display wobbling monitor magnetized flickering display trapezium distortion pillow model distortion single strong color
broken video connector'pin broken cover/crust scratched crt/lcd
monitor no display and led no light distorted display physics damage no video
system board (MB)
no post
system no boot
monitor no display and led no light no power
memory display error hard disk display error system often hang serial port no answer parallel port no answer pcmcia port no answer lan port(RJ45）no answer
显示部分：
屏幕上有亮点 屏幕上有水平线 屏幕上有垂直线 聚焦不准
屏幕过亮不可调节 屏幕过暗补可调节 控制面板无法调节 画面垂直收缩 画面全屏收缩 画面水平收缩 屏幕晃动 显示器磁化 屏幕闪烁 梯形失真 枕型失真 屏幕偏色
显示接口损坏 外壳损坏 屏幕划伤
无显示，并且电源灯不亮 图像扭曲 物理损伤 屏幕无图像
主板故障类
开机无反应
通常指能够加电但不能正常自检 系统不能引导
无显示，并且电源灯不亮 开机不加电 内存报错 硬盘报错
系统经常死机 串口无响应 并口无响应
pcmcia卡无响应 网口无响应
modem port(RJ11) no answer FDD port no answer keyboard port no answer mouse port no answer usb port no answer
firewire(IEEE1394) port no answer there was wrong beeps from the MB BIOS battery can't charge system auto shut down infra-red port no answer physics damage
speaker
speaker no output
there was cracking sound in the speaker speaker sound distortion cacophony
keyboard
keys display garbage characters keyboard connector pins damage sticky keys
inoperative keys keyboard error
memory
memory address error
no display and there was wrong beeps run diagnostic test display error memory read/write error memory can't recognise system often hang nic
network can't connect nic can't recognise modem口无响应 软驱接口无响应 键盘接口无响应 鼠标接口无响应 USB接口无响应 火线接口无响应 主板发出报警声 BIOS电池掉电 系统自动关机 红外线口无响应 物理损伤
音箱类
音箱无声音输出 音箱有爆裂声 音箱声音失真 杂音
键盘类
显示字符与敲击字符不符 键盘接口损坏
按键不能复位（粘键） 敲键不起作用 键盘报错
内存类
内存地址错误
无显示，并且有报警声 运行诊断程序报错 内存读写错误 不识别内存 系统经常死机
网卡类/modem
不能连接网络 不识别网卡
modem no dail tone
power supply
no output
power supply fan noisy fan can't run
low voltage of output
battery
battery can't charged short battery life
driver(cd/dvd/combo-rom hdd fdd)
can't recognize cd read error
cd/dvd-rom read cd have noisy host can't recognize driver read/write/format error
there was bad sectors in the hd hdd can't boot can't eject disk can't insert disk S.M.A.R.T error other
latch of lcd broken
finger can't move when feel the touchpad bottom cover damage top Case damge system fan noisy
system can't recognizde xxxx run software system hang
customer require recover system retrieval data modem无拨号音
电源类
无输出
电源风扇噪音 风扇不转 输出电压低
电池类
电池不能充电 电池寿命短
驱动器类
不能识别光盘 读盘错误
光驱读盘噪音 主机不识别驱动器
读写格式化错误（hdd or fdd) 硬盘有坏扇区 硬盘不能引导 不能弹出盘片 不能插入盘片 硬盘自检程序报错 其它
lcd挂钩坏
触摸扳不能移动 底壳损坏 上壳损坏
系统风扇噪音
系统无法识别（某个设备） 运行某个应用程序死机 客户要求恢复系统 拯救数据
附件二 标准缩写
标准描述
ADAPTER ADDRESS ADJUST ADVICE ADVISE AFTER AFTERNOON AIRWAY BILL AND ARRIVE
AS SOON AS POSSIBLE AVAILABLE BATTARY CABLE CANCEL CLOSE COMPLETE CONFIRM CONNECTION CONTACT COVER CUSTOMER DEFECT DEPARTMENT DESKTOP DISPLAY EVENING FAILURE FLOPPY DRIVE FOLLOW UP FOR FROM HARDDISK HARDWARE HOTEL HOUR INFORM INFORMATION INVENTORY KEY BOARD
缩写
ADPT ADD ADJ ADV ADV AFT
PM AWB & ARR ASAP AVAIL BTRY CBL CANX CLZ COMPL CONF CONN CONT CVR CUS DEFT DEPT DT DISP EVE FAIL FD F/U 4 FR HD HW HTL HR INF INFO INV KB
标准描述
MODEM MONITOR MORNING MOTHER BOARB MOUSE
NO FAULT FOUND NO TROUBLE FOUND
NO PART USE
NOTEBOOK NUMBER PART NO PLEASE POWER SUPPLY PROBLEM QUANTITY QUOTATION/QUOTE RECEIVE REINSTALL REPLACE REPORT REQUEST RESPONSE RETURN REVISE REVISION ROOM SCHEDULE SCREW SERVER SERVICE SOFTWARE SOMETHING SPEAKER SYSTEM TELEPHONE TOTAL TRANSFER WILL WITH WITHOUT
缩写
MDM MON AM MB MS NFF NTF
NPU
NB NO. P/N PLS PSU PROB QTY QUO
RCV REIN REPL RPT REQ RESP RTN REV REV RM SCHED SCR SVR SVC SW STH. SPKR SYS TEL TTL TRSF WL W/ W/O
LEAVE MAXIMUM MESSAGE MINIMUM MINUTES
LV MAX MSG MIN MIN
硬件类 软件类 Hardware Software 网络类 其它 Network other 中央处理器 主板 Main board（MB） CPU 随机存储器(内存) 软盘 Memory(MeM) Floppy Disk 硬盘 光盘驱动器(光驱) Hard Disk CD-ROM 键盘 鼠标 keyboard mouse 芯片 集线器 chip HUB 调制解调器 即插即用 Modem Plug and Play(P-P) 基本输入输出系统 客户机/服务器 BIOS Client / Server 局部总线 网卡 PCI NIC 电源 适配器 PSU Adapter(Ada) 显卡 Video Card(VC) 蓝牙 Bluetooth 串口 IDE 并口 Sata 显示屏 LCD 计算机（电脑） Computer 台式机 Desktop 笔记本 Notebook 扬声器 Speaker 散热片 Hine stink 新单 New call 国家 Country 服务单号 Service order 公司单位 Organization 联系人 Contact 电话 Phone(TEL) 机型代码 Product code 机型 Product 服务编号 Service tag(ASSET) 服务类型 Deliverable 故障描述 Summary 回复邮箱 Reply address 名字 Name 工号 ID 出发 star 到达 Arrive 完成 Finished 未完成 Unfinished 现场检查项目 Checking item 诊断结果 Diagnosis result 服务行为报告 SDAR report 快递单 POW 到货即损 DOA 无配件返还 NPR 所需配件号 ORI PART# 可替换配件号 ALT PART# 故障部件 PROBLEM 故障现象简要表述 LONG_DESC 客户地址 CUST_ADDR DELL接电话的日LOGGED 期和时间 DELL派单T/S HD_CONTACT 派单T/S电话 HD_PHONE He report system and driver is ok 客户反映系统和驱动没有问题 Check other part are ok 检查其它部件正常 DSP first time didn’t solve this issue 工程师第一次未发现此问题 BIOS can’t detect HD BIOS无法找到硬盘 Remove the CD Rom and HD issue same 移除光驱和硬盘故障依旧 Install touchpad driver 安装触摸板驱动 System no power MB led is off 机器不通电 主板灯不亮 CUST said often drop this key 客户反映按键经常失灵 Some times have some times no have 有时又有时没有 Fan has big noise when use 风扇使用中有很大噪音 DSP need MB for testing 工程师需要主板测试 Now HD is not here 现在硬盘不在这 DSP onsite with --- XXXXX 工程师上门带 --- XXXXX CUST repot his can’t boot his system 客户说不能进入系统 Loss some component on the defective part 坏件有部分组建丢失 Defective part is different with the part we 换下的坏件与带上门的好件不同 used The defective part is physical damage part 坏件有物理损伤 The defective part have functional issue 坏件有功能性故障 The functional issue is different with the 坏件故障与SO不符 issue TS reported Am form DELL company 我来自戴尔公司 Dell service partner 戴尔授权服务工程师 NO fault found 无故障返还 Collect and return 取机送还服务 Press power butt for few second 按住开关2分钟 Check other devices were good 检查其他部件正常 Extend a headphone same issue 用耳机测试故障依旧 CUST reinstall OS same 客户重做系统故障依旧 Speaker no sound 扬声器无声 Run BIST normal 运行检测正常 Run PSA all pass 运行光盘检测通过 Run about 30 minute blue screen 运行大约30分钟蓝屏 PSU Fan turn MB LED light CRT No video 电源风扇转 主板灯亮，显示器无显，外ext video Card normal 接显卡正常
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