专利名称：Multi-modal conversational intercom发明人：Thomas Matthew Laird-McConnell,Lili
Cheng,James H. Lewallen,Justin
Cranshaw,Craig Jensen,Steve Ickman,WilliamL. Portnoy,Qi Lu,Daniel J. Driscoll
申请号：US16744827申请日：20200116公开号：US11076007B2公开日：20210727
专利附图：
摘要：The techniques discussed herein allow an agent that provides dialog-based
services to converse with a user via any mode. A central service programmed to be ableto communicate via any mode collects information from agents necessary to act on theagents' behalf. In order to ensure that an agent has a maximal presence across modes,the central service provides auxiliary services such as language translation, fidelityupgrading and/or downgrading, modal constraint conformation, etc. Moreover, thecentral service provides session tracking via user profiles stored at the intercom so that ifa user changes a mode by which the user is conversing with an agent, the central servicecan keep the context of the conversation across the new mode. Furthermore, agents cancommunicate with other agents via the central service, allowing other agents to provideservices to agents or to add their services to an ongoing dialog with a user.
申请人：MICROSOFT TECHNOLOGY LICENSING, LLC
地址：Redmond WA US
国籍：US
代理机构：Shook, Hardy & Bacon L.L.P.
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