专利名称：SOLUTION SEARCH FOR SOFTWARE
SUPPORT
发明人：Roman Rapp,Constantin Savu,Tilmann
Haeberle,Thomas Schneider,OlenaKushakovska,Jean-Pierre Djamdji
申请号：US12199773申请日：20080827
公开号：US20100057677A1公开日：20100304
专利附图：
摘要：A search middleware may be used to receive search requests regarding a
software incident associated with a software application. The search requests may bepopulated with attribute values determined based on context data associated with thesoftware application and collected in association with the software incident. The searchrequests may be dispatched to a subset of a plurality of solution repositories, even if thesolution repositories have different interfaces and/or search technologies. The resultingsolution documents retrieved from the solution repositories may be compiled forpresentation on a solution search interface.
申请人：Roman Rapp,Constantin Savu,Tilmann Haeberle,Thomas Schneider,OlenaKushakovska,Jean-Pierre Djamdji
地址：Villeneuve-Loubet FR,Antibes FR,Wiesloch DE,Heidelberg DE,Cannes FR,Nice FR
国籍：FR,FR,DE,DE,FR,FR
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